Privacy Policy

Optimal Physio wants you to feel confident about the privacy and security of your personal information.

This privacy policy explains how Optimal Physio uses any personal information we collect about you and your rights in relation to that information.

When we refer to “personal information” in this policy, we mean information which identifies you as an individual, or is capable of doing so. Accordingly, we may hold and use information about you in your capacity as a customer, a patient, or in any other capacity, for example, when you visit our websites.

Any data we collect we do so in order to provide you with the best possible service or to collect information on how to improve the service we provide.

What is privacy?

Privacy is the confidentiality of your personal information and it is of paramount concern to Optimal Physio. We are registered with the Information Commissioner as required under the data protection laws in the United Kingdom and are committed to compliance with Data Protection legislation, Privacy and Electronic Communications (EC Directive) (Amendment) Regulations 2011 (UK Regulations), medical confidentiality and CSP/HCPC Governance guidelines.

Why do we have a Privacy Policy?

We have developed this Privacy Policy because we want you to feel confident about the privacy and security of your personal information. Optimal Physio makes every endeavour to prevent unauthorised access to your personal information.

Please read this privacy policy carefully. If you are visiting any of our websites or using any of our services, by continuing to do so, you indicate your agreement for Optimal Physio to use your personal information as set out in this privacy policy.

What personal information do we collect and when?

We may collect and process personal information about you when, for example, you:

  • enquire about any of our products or services
  • register to use our services or purchase any products or services from us
  • Book an appointment online or via our phone number
  • voluntarily fill in a form, complete a customer survey, provide feedback or participate in a competition or promotion sponsored by us
  • agree to receive information from Optimal Physio about other services that we provide
  • apply for a job with us

We may also collect sensitive personal information (i.e. information about your health) but only where this is with your knowledge and explicit consent. We do this in order to provide you with the best possible care, treatment and advice.

How do we use your information?

Your personal information will be kept confidential and will be handled in accordance with our requirements under Data Protection legislation and medical confidentiality guidelines.

In the usual course of our business, we may use third parties to process your personal information on our behalf. Where a third party data processor is used, we will ensure that they operate under subject to contractual restrictions with regard to confidentiality and security in addition to obligations imposed by data protection legislation. An example of this is our clinic management software provider for storing and protecting your clinical records and health data in a safe and secure manner compliant with our legal requirements.

How do we protect your personal information?

We take appropriate organisational and technical security measures to protect the data that we hold against unauthorised disclosure or unlawful processing.

When using Writeupp, our online resource clinic management, any data that you submit is securely encrypted. We use a secure server to store the information you give us when you register, enquire or submit a referral online.

Other information which you submit online (such as completing an enquiry form) may not be subject to the same protection and you do so at your own risk.

How do I access or update the information you hold about me?

You have the right to request a copy of the information that we hold about you at any time, including copies of your health records (where relevant).

If you would like a copy of some, or all, of your personal information, please contact your Optimal Physio directly. Any Subject Access Request is free of charge on the first request in line with GDPR. We may charge an administration fee for future requests if we feel such requests are excessive or not required. We want to make sure that your personal information is accurate and up to-date; you may ask us to correct or remove information you think is inaccurate.

How long will you keep my data?

Legally we are required to retain your sensitive data for six years or until you are 26 years old. We will retain your health data beyond this period to be able to provide a full and complete service and to protect against any future legal challenge(s) and support any claims with accurate information.

Who will you share my data with?

Any personal data will only be collected for the purposes of providing physiotherapy or allied healthcare service within clinics. Every effort will be taken to ensure your data is accurate, kept up to date and rectified without delay. We will not share your data with any other third party without your explicit consent unless legally required to do so. This may include onward referral to consultants, GP, another medical service or insurance provider. We may participate in research and audits in order to improve our service standards. In such cases we will anonymise your data prior to sharing with any research institution.

We will not share or sell your data with or to any other third party for marketing purposes.

Will I receive marketing information?

We will only send you marketing information where you have provided your consent to receive it. This may include information about products and services provided by Optimal Physio and other companies which may be of interest to you.
You have the right to stop us from contacting you for marketing purposes. If you no longer wish to receive web-based marketing information, you can unsubscribe by clicking on the link within the email that has been sent to you. By clicking on this unsubscribe link it will update our contacts lists to ensure that we do not contact you again.

What are cookies?

Cookies are files with small amount of data, which may include an anonymous unique identifier. Cookies are sent to your browser from a web site and stored on your computer’s hard drive.

We use “cookies” to collect information. You can instruct your browser to refuse all cookies or to indicate when a cookie is being sent. However, if you do not accept cookies, you may not be able to use some portions of our Service.

Behavioral Remarketing

Optimal Physio uses remarketing services to advertise on third party web sites to you after you visited our Service. We, and our third party vendors, use cookies to inform, optimise and serve ads based on your past visits to our Service.

Google AdWords remarketing service is provided by Google Inc. You can opt-out of Google Analytics for Display Advertising and customize the Google Display Network ads by visiting the Google Ads Settings page: http://www.google.com/settings/ads

Google also recommends installing the Google Analytics Opt-out Browser Add-on – https://tools.google.com/dlpage/gaoptout – for your web browser. Google Analytics Opt-out Browser Add-on provides visitors with the ability to prevent their data from being collected and used by Google Analytics.

For more information on the privacy practices of Google, please visit the Google Privacy & Terms web page:
http://www.google.com/intl/en/policies/privacy/

Facebook remarketing service is provided by Facebook Inc. You can learn more about interest-based advertising from Facebook by visiting this page:
https://www.facebook.com/help/164968693837950

To opt-out from Facebook’s interest-based ads follow these instructions from Facebook: https://www.facebook.com/about/ads/ #568137493302217

Facebook adheres the Self-Regulatory Principles for Online Behavioral Advertising established by the Digital Advertising Alliance.

You can also opt-out from Facebook and other participating companies through the Digital Advertising Alliance in the USA http:// www.aboutads.info/choices/, the Digital Advertising Alliance of Canada in Canada http://youradchoices.ca/ or the European Interactive Digital

Advertising Alliance in Europe http://www.youronlinechoices.eu/, or opt- out using your mobile device settings.

For more information on the privacy practices of Facebook, please visit Facebook’s Data Policy: https://www.facebook.com/privacy/explanation

A “cookie” is a small amount of data which often includes a unique identifier that is sent to your computer or mobile phone (referred to here as a “device”) browser from a website’s computer and is stored on your device’s hard drive, mobile device, set top box or other device.

There are different types of cookies which are used to do different things such as allowing you to navigate between pages on a website efficiently, remembering your preferences on a certain website, or improving your overall experience. Other cookies can provide you with advertising which is more tailored to your interests, or measure the number of site visits and the most popular pages users visit.

Most web browsers automatically accept cookies but you can disable this function by changing your browser settings if you so wish. By visiting and using our website you are giving consent for us to collect this information.

To find out more about cookies including what they are, how to control them or how to delete them, please visit www.aboutcookies.org.

What cookies does the Optimal Physio website use?

Below is a list of the different types of cookies used across the Optimal Physio website, and a description of what they are used for.

First Party Cookies

These are cookies which Optimal Physio uses. They are minimally intrusive. Optimal Physio also uses cookies linked to Google Analytics but these are not traced to personal identifiable data and are non- intrusive.

Google Analytics – Non-specific website usage information is collected using Google Analytics and cookies. By using web analytics we can understand how our users arrive at our website, what they do whilst they are on the website, what information they look at whilst on the website, etc. The data collected is anonymous and does not in any way impact on your privacy. Visit the Google Analytics website

Third Party Cookies

The Optimal Physio website contains links to other third party websites. This means that when you click on the links to those websites you may be agreeing to the use of cookies from their websites.

Are third party websites covered by this policy?

The Optimal Physio website contains links to other websites. This privacy policy only applies to the Optimal Physio website so when you visit external websites please read their privacy policies carefully. Optimal Physio accepts no responsibility for external websites.

We occasionally offer products or services for external companies. These organisations may also allocate cookies to your PC. The types of cookies they use and how they use this information will be governed by their privacy policies.

How do you find out about changes to our privacy policy?

We keep our privacy policy under regular review and we will place any updates on this webpage. We may change the content or services found on our website at any time without notice, and consequently our privacy policy may change at any time in the future. Your continued access to or use of the website will mean that you agree to the changes.

Who do I contact if I have a question about your privacy policy?

Please contact us if you have any questions about our privacy policy:

by email : treatment@optimalphysio.co.uk

or write to us at: Optimal Physio Ltd, Mearns Castle Golf Academy, Waterfoot Road, Newton Mearns, Glasgow, G77 5RR.

You have the right to correct the information we hold or request we transfer your information to another service provider.

This privacy policy was last updated on 2nd April 2018.

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Our Clinics

Newton Mearns, Glasgow

How to find us

We are located directly opposite reception within Mearns Castle Golf Academy (G77 5RR) on Waterfoot Road, Newton Mearns, Glasgow.

Areas we cover

Newton Mearns, Clarkston, Giffnock, East Kilbride, Eaglesham, Busby, Paisley, Glasgow and East Renfrewshire

Largs, Ayrshire

How to find us

We are located within the courtyard at Largs Yacht Haven (KA30 8EZ) and based next to Bosun’s Table. Just off the Irvine Road, Largs.

Areas we cover

Largs, West Kilbride, Fairlie, Kilwinning, Stevenson, Ardrossan, Saltcoats, Skermorlie, Greenock, Irvine and North Ayrshire